FAQ

Each Klarity Piece is carefully crafted, inspected, and prepared with intention before it reaches you. Because this is a fine jewelry collection made with high-quality materials and attention to detail, fulfillment times allow our team to ensure every order meets the standard of luxury and craftsmanship we believe in.

Yes - once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

We accept returns within 30 days of shipment date as long as items are unworn, in their original condition, and returned with all original packaging and tags. Customers are responsible for return shipping costs.

To begin a return, please contact our support team at info@markmansklarity.com with your order number and reason for return. Once approved, return instructions will be provided.

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

To preserve the beauty of your jewelry, we recommend storing pieces in a dry place and avoiding direct contact with water, lotions, perfumes, and harsh chemicals. Gently clean pieces with a soft jewelry cloth after wear to maintain their shine.

Sterling silver can occasionally react with moisture, oils, lotions, perfumes, or natural skin chemistry, which may cause temporary discoloration on the skin. This is completely normal and not harmful. Keeping your jewelry dry and clean can help minimize this reaction.

Sterling silver naturally tarnishes over time when exposed to air and moisture. Regular wear, proper storage, and gentle polishing with a soft silver polishing cloth can help keep your pieces looking bright and polished.

Gemstones should be handled with care to preserve their natural beauty. Avoid dropping pieces on hard surfaces and keep gemstones away from harsh chemicals, cleaning products, perfumes, and excessive heat. Clean gently with a soft cloth when needed.

Yes- lotions, perfumes, hairsprays, and other beauty products can impact the finish of metals and gemstones over time. We recommend applying products before putting on your jewelry.